Our Quality Policy and Common Goal

Barclay Engineering specialize in the field of design and manufacture of acoustic noise control equipment, and is able to deliver total solutions to our customers. As such we are not just a supplier of components; we are and want our customers to see us as being a full service provider in acoustic product design, manufacture and installation.

We are focused on achieving customer satisfaction, by meeting the customer’s needs and expectations in the provision of quality acoustic equipment.

To meet our stated aim Barclay Engineering maintains a quality management system that conforms to AS/NZS ISO 9001.2000.

We define quality performance as always meeting our customer’s product, performance and technical expectations.

We measure quality performance in terms of customer satisfaction as our first priority.

Responsibility for system, product and service quality is not delegated, the system is maintained through a commitment by management and staff to continually improve, process efficiency, customer satisfaction and business management processes, this is achieved by senior management creating the atmosphere to allow this to occur.

We are committed to:

Continuous improvements of our performance through rigorous analysis of internal data, customer feedback and by implementing where appropriate improvement and preventative actions.

Fulfilling our obligations to society and fostering an open dialogue with customers, our people, our suppliers and the public.